In order for us to assist you with your user name, which will enable you to log into the SatrixNOW platform, you will need to provide us with the following security information. 


Your ID number 

Your Client number 

Address 

Cell number 

Email address 


You can email the information to us at helpme@satrixnow.co.za with the Subject Heading: User name request


Once one of our friendly agents has verified your identity, you will be issued with your user name and the process of resetting your password to gain access to the platform. 


It is extremely important that we have the correct cell number as the OTP will be sent to the registered cell number we have on file.