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In order to open an account please can you do the following:

Clients who qualify for a Satrixnow account, I am a citizen of one of the Common Monetary Area countries (Ie. Namibia, Lesotho, Swaziland

  • Certified foreign ID or valid foreign passport 
  • South African or foreign proof of address
  • South African proof of bank or foreign bank account eg Namibian Bank Account

Clients who qualify for a Satrixnow account, Living and Working in SA
  1. Certified copies of 2 different forms of identity documents (E.g., Passport, Drivers License or ID) If you have registered with either the ID OR Passport, please note the ID number must correspond with the ID's provided 
  2. Certified Work Permit (Work OR Critical Skills Permit is accepted)
  3. A letter of confirmation of your bank details or a copy of your bank statement (not older than 3 months) must reflect registered Passport OR ID number
  4. Proof of address not older than 3 months (must reflect your name and surname as per your ID documents)
  5. Proof of registration with SARS – IRP5 or another doc proving you are a registered taxpayer in South Africa

If you meet one of these requirements then please email the documents listed in the detailed instructions below, through to our New Accounts department at and provided your documents are in order.

Information needed

Acceptable verification documents 

All documents should be emailed to


Proof of Identification

  • Submit certified copies of 2 different forms of Identity (Eg. passport AND drivers licence)

Proof of Physical Residential Address

  • Submit a certified copy of a Proof of address document - this must reflect name/initials and surname, physical address or  property descriptions (i.e. erf/stand numbers) and must be less than 3  months old

A list of valid FICA documents that can be used to verify physical residential address is detailed below: 
  • A utility bill, such as water, electricity or rates (less than 3 months)  We may accept a utility bill that are addressed to a post box number if  it shows your name, erf/stand number, township and suburb
  • A bank statement or financial statement from a financial institution (less than 3 months old)
  • A copy of a signed lease agreement (by both parties), (less than 1 year old)
  • A municipal rates and taxes invoice (less than 3 months old)
  • A mortgage statement from another financial institution, (less than 6 months old)
  • A telephone account, ie. a land–line or cellphone account (less than 3 months old)
  • An official tax return/tax assessment (less than 1 year old)
  • Official correspondence from the South African Revenue Services ("SARS") (less than 3 months old)
  • A recent life insurance policy issued by an insurance company
  • Correspondence from a body corporate or share–block association (less than 3 months old)
  • A valid television license document
  • A recent short–term insurance policy document or a short–term insurance renewal letter (less than 1 year old)
  • A retail account statement/invoice (less than 3 months old)
  • Where the person live in any type of residence (eg. hostel/barracks) a letter from the administration department of such residence on an official  letterhead
Proof of Bank Account
For this part you can send through one of two types of document as follows:

  1. A copy of a bank statement no older than 3 months old, that is officially stamped by the bank OR alternatively
  2. An official letter from the bank, on a bank letterhead listing details of your account, signed by the bank

Problems with Proof of Physical Address
It may be the case that you do not have one of the suitable "proof of address" documents listed above with your name on it.

This is usually the case where you may be l
iving with another person who is the homeowner such as a spouse, parent, sibling, life-partner

In these situations, you will need to provide "Proof of Residential" address by emailing us certfied copies of the following documents:

  1. A document from the list of valid FICA documentsin the row above, less than 3 months old, reflecting:

      • The name/initials and surname of the person you live with (Ie. spouse, parent, sibling, life-partner etc.)
      • The physical address or property descriptions (i.e. erf/stand numbers)
  2. A copy of the identity document of the person you live with (Ie. spouse, parent, sibling, life-partner etc.)
  3. The Confirmation of address form - HYPERLINK - completed and signed by the person you live with (Ie. spouse, parent, sibling, life-partner etc.)

Student Accommodation
If you are a student residing at a student residence, hostel or boarding  house and are unable to provide proof from the homeowner, please send the following:

  • A written  statement from the educational institution or the residence, hostel or  boarding house (on a formal letterhead) confirming your residence at the physical address of such residence, OR
  • The attached "Confirmation of address" form, completed and signed by a representative of the educational institution, together with a proof of their identity

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