New to SatrixNOW 17

• How do I update my SatrixNOW profile?
• What is the difference between my SatrixNOW UserID and my Account Numbers?
• What browsers are supported by the SatrixNOW platform?
• What is the relationship between SatrixNOW and EasyEquities?
• Why would I want SatrixNOW ETFs?

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SatrixNOW - Popular Questions 21

• What price will I receive when I buy/sell SatrixNOW ETFs?
• Can I cancel a purchase or sale order on SatrixNOW once I have entered my instructions online?
• How does the SatrixNOW Account Overview screen work?
• What is the difference between the value view and the share view on the SatrixNOW account overview page?
• How do I get a report of my SatrixNOW transaction history?

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SatrixNOW - New To Investing 5

• How will I receive shareholder communications on SatrixNOW?
• What is SatrixNOW?
• Is investing in securities (shares) risky? SN
• What is "the Market"?
• What is the Electronic Settlement fee (STRATE)? SN

Buying on SatrixNOW 12

• How does the share purchase process work using SatrixNOW?
• What forms of payment are accepted on SatrixNOW for ETF purchases?
• Are there any limitations to the number of purchases I can make on SatrixNOW each day?
• Why is there an "up to" amount displayed under the custom amount when buying ETF shares on SatrixNOW?
• What is a buy instruction on SatrixNOW and how does it work?

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Selling on SatrixNOW 7

• How do I sell instruments I hold on SatrixNOW?
• What price did I receive when I sold my shares on SatrixNOW?
• Where can I find my sale confirmation on SatrixNOW?
• Why can I not sell my entire SatrixNOW ETF holding?
• What is Unsettled cash on SatrixNOW?

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SatrixNOW Tax-free Savings Account 20

• What is a tax-free savings account (TFSA)? SN
• What are the benefits of a tax-free savings account? SN
• How do I get an SatrixNOW tax-free savings account?
• Does having the SatrixNOW tax-free savings account cost me anything?
• How much can I deposit in a SatrixNOW tax-free savings account? What are my limits?

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Withdrawing Funds on SatrixNOW 6

• What does Settled Cash on SatrixNOW mean?
• What does Unsettled Cash on SatrixNOW mean?
• How long does it take till I can withdraw my money on SatrixNOW?
• When can I withdraw my money on SatrixNOW?
• When will the money reflect in my bank account?

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Manage your SatrixNOW account 7

• Can I take my money out of my SatrixNOW account anytime I want?
• Why do you need my personal information to establish a SatrixNOW account?
• How does SatrixNOW safeguard the information that I have on file?
• Can I "opt" to receive paper copies of my equity/share documents on SatrixNOW?
• Can proceeds from a Satrix ETF be sent to my credit or debit card?

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FICA requirements for SatrixNOW 13

• What is FICA on SatrixNOW?
• What FICA documents are required from me when opening a SatrixNOW account?
• SatrixNOW FICA Documents Individuals
• SatrixNOW FICA Documents Minors
• SatrixNOW FICA Documents Close Corporations (CC)

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SatrixNOW Privacy, Trust and Tax info 6

• What is a dividend?
• How does the Dividend process work? sn
• How can I tell if I am eligible to receive a dividend on SatrixNOW?
• Do I receive dividends for the fractional share rights I hold on SatrixNOW?
• Where do I find the Terms and Conditions for ETFs on the SatrixNOW Platform?

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Updates to SatrixNOW Terms and Conditions 3

• Update to Terms and Conditions - 8 July 2016 - Reduction in Settlement Period
• Update to SatrixNOW Terms and Conditions - 3 Nov 2016 - Recurring Investment, Debit order functionality
• Update to SatrixNOW Terms and Conditions - Nov 2017 - Unit Trusts

Depositing Funds on SatrixNOW 6

• How do I deposit funds into my SatrixNOW accounts?
• SatrixNOW fund deposit by EFT
• SatrixNOW fund deposit by credit card
• SatrixNOW fund deposit by SID instant EFT
• What reference should I use when depositing funds by EFT? SN

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SatrixNOW Glossary 1

• SatrixNOW Glossary

Recurring Investments on SatrixNOW 8

• What is a Recurring Investment on SatrixNOW
• How do I set up a Recurring Investment on SatrixNOW?
• How do I setup a Recurring Investment on a SatrixNOW Minor account?
• How do I edit or remove a Recurring Investment on SatrixNOW?
• What do I need to know about debit orders?

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Effective Annual Cost (EAC) 1

• What is Effective Annual Cost (EAC)?

SatrixNOW - Unit Trusts 1

• Why should I purchase passive Unit Trusts?

Crucial SatrixNOW Documents 1

• Crucial SatrixNOW documents