Settled Cash is the term given to the proceeds of the sale of an investment on the platform that has gone through the 5 business (working) day settlement pe...

Unsettled Cash is the cash from the sale of an instrument / product on the platform, that has not yet cleared as part of the settlement process and so ca...

When selling your investment, the proceeds of this sale are classified as Unsettled Cash for a period of 5 business days until they are deemed as settled ...

You are welcome to withdraw your money out of your SatrixNOW account at any time, provided the funds have settled (Ie. if you are expecting them from the sa...

Your funds will clear into your bank account in accordance with your individual bank's turnaround times. Refund requests received after 2pm Monday ...

When a new client registers an account with us, we run an independent verification on their bank account details so that when they request a withdrawal ...

Why can’t I withdraw? We’ve put a temporary hold on your withdrawals until we obtain some information from you. It’s quick and simple to resolve this b...