What are "Locked Funds"?

When you contribute funds to your SatrixNOW wallets, we lock-up those funds for a period of time depending on the type of deposit you made. This protects you and the business from bad actors. The time periods for how long different deposit types are locked up for are below:

EFT deposit - 5 days

Instant EFT deposit – 5 days

Debit order deposit - 40 days

Promotional vouchers - 3 years

These rules regarding withdrawable funds are contained in our SatrixNOW Terms & Conditions.

It is important to note that some of these protections are put in place to protect the health and longevity of the business and as importantly with that, our clients, and their holdings. If we allow ourselves to be defrauded due to unfavourable business practices, the effects on you, our clients, could require unnecessary changes to costs, functionality, and overall user experience.

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