You should call the trading desk in 2 different situations as follows:
1. You would like to know what the live price of a particular ETF is on the exchange and to have the trading desk execute your trade at that price. You will charged a fee of R50 for telephone trades like this.
2. You experience a system 'limitation' on the value of the instrument you would like to buy or sell - see explanation below.
In order to keep our costs low and make the platform as intuitive and easy-to-use as possible, the SatrixNOW platform is an execution system rather than an order entry system.
We are in effect an intermediary between our Investors and the exchange. As such, we have had to build certain ‘limits’ (transactional and daily) on the instruments we are able to offer, to ensure that when a client issues the purchase instruction on the website, that we are then able to go to the market at a later time and execute that exact trade.
If you experience a limit like this in your attempts to buy / sell a particular instrument you can call our trading desk for assistance and they will place the trade on your behalf.
Please inform them when you get through, that the reason for your call is that you are experiencing a system limitation on the platform. There will be no charge for assistance of this nature.
You can contact the Trading Desk on 010 020 2223 between 09:05am - 16:40pm Monday to Friday (business days).