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When should I call the trading desk? SatrixNow

You should call the trading desk in 2 different situations as follows:

1. You would like to know what the live price of a particular ETF is on the exchange and to have the trading desk execute your trade at that price. You will charged a fee of R50 for telephone trades like this.

2. You experience a system 'limitation' on the value of the instrument you would like to buy or sell - see explanation below.


In order to keep our costs low and make the platform as intuitive and easy-to-use as possible, the SatrixNOW platform is an execution system rather than an order entry system.


We are in effect an intermediary between our Investors and the exchange. As such, we have had to build certain ‘limits’ (transactional and daily) on the instruments we are able to offer, to ensure that when a client issues the purchase instruction on the website, that we are then able to go to the market at a later time and execute that exact trade.


If you experience a limit like this in your attempts to buy / sell a particular instrument you can call our trading desk for assistance and they will place the trade on your behalf.


Please inform them when you get through, that the reason for your call is that you are experiencing a system limitation on the platform. There will be no charge for assistance of this nature.


You can contact the Trading Desk on 010 020 2223 between 09:05am - 16:40pm Monday to Friday (business days).


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Satrix Managers (RF) (Pty) Ltd (Satrix) a registered and approved Manager in Collective Investment Schemes in Securities and an authorised financial services provider in terms of the FAIS. Collective investment schemes are generally medium- to long-term investments. Unit Trusts and ETFs the investor essentially owns a “proportionate share” (in proportion to the participatory interest held in the fund) of the underlying investments held by the fund. With Unit Trusts, the investor holds participatory units issued by the fund while in the case of an ETF, the participatory interest, while issued by the fund, comprises a listed security traded on the stock exchange.

ETFs are index tracking funds, registered as a Collective Investment and can be traded by any stockbroker on the stock exchange or via Investment Plans and online trading platforms. ETFs may incur additional costs due to it being listed on the JSE. Past performance is not necessarily a guide to future performance and the value of investments / units may go up or down. A schedule of fees and charges, and maximum commissions are available on the Minimum Disclosure Document or upon request from the Manager. Collective investments are traded at ruling prices and can engage in borrowing and scrip lending. Should the respective portfolio engage in scrip lending, the utility percentage and related counterparties can be viewed on the ETF Minimum Disclosure Document. The Manager does not provide any guarantee either with respect to the capital or the return of a portfolio. The index, the applicable tracking error and the portfolio performance relative to the index can be viewed on the ETF Minimum Disclosure Document and or on the Satrix website.

Performance is based on NAV to NAV calculations of the portfolio. Individual performance may differ to that of the portfolio as a result of initial fees, actual investment date, dividend withholding tax and income reinvestment date. The reinvestment of income is calculated based on actual distributed amount and factors such as payment date and reinvestment date must be considered.

*Note exchange prices are delayed in accordance with regional exchange rules.South African prices are delayed by 15 minutes; North American prices are delayed by 15 minutes.