Back to SatrixNOW Submit a ticket
  1. SatrixNOW
  2. Solution home
  3. Account and Profile settings
  4. SatrixNOW - Popular Questions
Open navigation

How do I reset my SatrixNOW password?

Reset your password

If you’ve forgotten your password, tap the Forgot Password link on the login page of your mobile app or on the website. Enter the username for your account (NOT your email address), and an email with a unique verification code will be sent to the email address we have on file for you. Copy the code you receive in the email, navigate back to the 'Reset Password' page, and paste it into the space provided. Tap 'Validate'. You can then reset and confirm your new password.

If you don’t see this email in your inbox, please check your spam/junk folder or any other email addresses you may have. If you believe you may have incorrectly entered your email address at signup, find instructions on how to update your email address here. If you are unsure if you've used the correct username, follow the instructions on how to 'request your username' in this article here.

Once you've successfully changed your password, if you find you are unable to navigate back to your SatrixNOW home page, simply close the app (don't push the back button - swipe the app away/up to close it) and when you open it again, you should automatically now be logged into your account.

Change your password

If you remember your current SatrixNOW password and just simply want to change it you can do so at any time by following these steps:

  • Log in to your account
  • Navigate to the profile menu on the top right of the page
  • Select Change Password


If you find that you are still not able to log in, submit a ticket and one of our client engagement agents will be able to assist you further.

 

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.

Satrix Managers (RF) (Pty) Ltd (Satrix) a registered and approved Manager in Collective Investment Schemes in Securities and an authorised financial services provider in terms of the FAIS. Collective investment schemes are generally medium- to long-term investments. Unit Trusts and ETFs the investor essentially owns a “proportionate share” (in proportion to the participatory interest held in the fund) of the underlying investments held by the fund. With Unit Trusts, the investor holds participatory units issued by the fund while in the case of an ETF, the participatory interest, while issued by the fund, comprises a listed security traded on the stock exchange.

ETFs are index tracking funds, registered as a Collective Investment and can be traded by any stockbroker on the stock exchange or via Investment Plans and online trading platforms. ETFs may incur additional costs due to it being listed on the JSE. Past performance is not necessarily a guide to future performance and the value of investments / units may go up or down. A schedule of fees and charges, and maximum commissions are available on the Minimum Disclosure Document or upon request from the Manager. Collective investments are traded at ruling prices and can engage in borrowing and scrip lending. Should the respective portfolio engage in scrip lending, the utility percentage and related counterparties can be viewed on the ETF Minimum Disclosure Document. The Manager does not provide any guarantee either with respect to the capital or the return of a portfolio. The index, the applicable tracking error and the portfolio performance relative to the index can be viewed on the ETF Minimum Disclosure Document and or on the Satrix website.

Performance is based on NAV to NAV calculations of the portfolio. Individual performance may differ to that of the portfolio as a result of initial fees, actual investment date, dividend withholding tax and income reinvestment date. The reinvestment of income is calculated based on actual distributed amount and factors such as payment date and reinvestment date must be considered.

*Note exchange prices are delayed in accordance with regional exchange rules.South African prices are delayed by 15 minutes; North American prices are delayed by 15 minutes.