A 3rd party debit order is when the bank account from which the funds are coming from, does not belong to the SatrixNOW account holder. (Ie. the bank account belongs to a parent / spouse of the SatrixNOW account holder)

Navigate to the Menu (top left hand corner of the screen) and select 'Recurring'.

Doing so will take you to the Recurring Investments page of the website.

You will be able to identify a 3rd Party debit order by the words "Third Party Debit Order" under the 'Payment Method' column.
(By contrast, if you have a blue 'ACTIONS' button at the end of the row of your recurring investment information, then you can simply edit / cancel the debit order by clicking on that button.)

Because in the case of a 3rd party debit order, the bank account doesn't belong to the SatrixNOW account holder, he / she cannot authorise a change to the debit order on the platform.

In order to change the details of your 3rd party debit order, you will need to first cancel the existing one and send us a new Debit Order Authority form with the details of the new recurring investment you'd like to set up. To cancel and change the 3rd party debit order, please send an email to helpme@satrixnow.co.za with the subject header "Change to Third Party Debit Order", along with a signed copy of the new form, and a client engagement agent will assist in setting up the new recurring investment for you.

Should you want the normal flexibility to be able to edit elements of the recurring investment (eg. change date, frequency, value of the RI or the instruments to be bought), or cancel it altogether, you can do this by setting up a Stop Order / frequent payment with your bank, and then the Recurring Investment out of available funds. This sounds complicated but can easily be done by following the instructions in this FAQ article.

It's a simple process, but if you need help, it's explained in detail in this FAQ article -How do I edit or remove a recurring investment?

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