The reference you should use on EFT transfers is the full 13 / 14 character account number for your Investment OR TFSA account.



You can find the account number for each specific account by selecting the desired account from the Account Ribbon on the account overview page - as explained below.



PLEASE NOTE
There will be a DIFFERENT reference for each different SatrixNOW account you might want to deposit funds into, as listed below:

  • Investment account
  • Tax-free Savings Account (TFSA)


To avoid transacting in the wrong account, make sure you always select the desired account you want to transact in before taking the desired action (deposit, investment etc)


The reference number looks like, but is NOT this number - SX12345-12345. Each client will have a unique SX number and a unique trust account number for the investment and TFSA Account.




INVESTMENT ACCOUNT


If wanting to transfer funds to your Investment account, you must ensure you select your SatrixNOW Investment account from the account ribbon just below the SatrixNOW logo at the top of the page (as shown in dark-blue in the image below).

Once you have the correct account selected, make certain you are on the "Account Overview" page and the reference you must use for the transfer is the account number displayed to the right below the account ribbon - as shown by the black arrow in the image below. This account number starts with the letters SX (as explained above).


Alternatively, you can find the reference on the "Deposits" page of the account (Investment / TFSA) into which you want to deposit the funds.




TAX-FREE SAVINGS ACCOUNTS (TFSA)

If wanting to transfer funds to your TFSA account, you must ensure you select your TFSA account from the account ribbon just below the SatrixNOW logo at the top of the page (as shown in light-blue in the image below).

Once you have the correct account selected, make certain you are on the Account Overview page and the reference you must use for the transfer is the account number displayed to the right below the account ribbon - as shown by the black arrow in the image below. This account number starts with the letters SX (as explained above).


Alternatively, you can find the reference on the "Deposits" page of the account (Investment / TFSA) into which you want to deposit the funds.







PLEASE NOTE:

It is extremely important you use the correct account number as reference to ensure the funds are allocated to the correct account.

 

We have just developed an automatic allocation tool that will operate at night and over weekends and provided that your reference is correct, funds can be allocated to your account at those times. 


IF however the reference is incorrect, this will almost without fail cause unnecessary and potentially frustrating delays to the allocation of funds which may mean you miss out on an important trade.